Refund & cancellation

Last updated: 4 November 2026

Our products are digital files delivered instantly, so they cannot be returned once downloaded. We still want every purchase to be right, so here is exactly when you get your money back.

Full refund

• Not delivered: you did not receive your file within 24 hours of payment, and we cannot deliver it after you contact us.
• Duplicate payment: you were charged twice for the same order.
• Faulty file: the file is corrupted or materially different from its description, and we cannot fix or replace it within 3 business days of your report.

Not refundable

• A change of mind after the file has been delivered.
• Buying the wrong product. Write to us within 24 hours and, if the file has not been downloaded, we will try to swap it for the right one.

Cancellations

Orders are fulfilled automatically the moment payment succeeds, so they cannot be cancelled after payment. If a payment fails but money was deducted, it is usually reversed automatically by your bank or payment provider within 5 to 7 business days.

How to request a refund

Email hello@protocera.com within 7 days of purchase with the checkout email address and your order or payment ID. We respond within 2 business days. Approved refunds go back to your original payment method within 5 to 7 business days.